DESIGN
Q: What kind of materials do you use for your gowns?
A: All of our gowns are created of the finest silks, laces, Swarovski crystals.
Other gems or pearls are available.
Q: How do you come up with a design that I will like?
A: We encourage you, as a client, to discuss your ideas and
your wish list with me and our team as we design your custom couture gown.
Inspiration can come from photos, web links, or even
movies.
Q: How much should I expect to pay for my custom couture gown?
A: Each gown is a custom design, so your cost is based
on fabric selection and details of the design. All estimates are firm.
It includes all fittings, with no additional alteration charges unless
at the client's request. Base costs of a basic sheath style gown is
$1800.00, with no trim or details. Prices will go up from that point.
The base cost for more traditional style with a full skirt and train
is $3000.00 and up.
Q: Who designs and makes the gown?
A: Each gown is designed and created in the studio
by Catalina & Co. and
the design team.
Q: How long does it take to get my gown?
A: All gowns require 6 to 8 months for completion.
This allows 4 to 6 weeks for custom fabric orders, and 4 to 6 months
for design, construction, and fittings. Gowns are delivered no later
than two months prior to event date. Rush orders are available upon
request; additional charges may apply.
Q: How many fittings will I need?
A: Clients must be available for 4 to 7 fittings.
This includes a mock-up, or a "rough draft" of your gown cut from inexpensive muslin to ensure
the style and fit is acurate. Once the mock-up is finalized, work begins on the
actual fabric and the client will require several cut fittings. Foundation garments
and shoes must be available for all fittings. Fittings are booked in advance,
weekdays, evenings or Saturdays.
Q: What are your terms of payment?
A: A deposit of 50% of the estimate is due at booking.
Balance is due at the second-to-last fitting. Each gown is completed
to perfection and to the client's complete satisfaction and delivered
one month prior to event date.
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PRESERVATION
Q. How is the cleaning process different from conventional dry cleaning?
A: Unlike traditional dry cleaners that often too aggressive
pursue stains, Catalina & Co
believes in a gentle approach. We use all organic solvents- no bleaches
or harsh chemicals. Because each gown is exposed to a unique variety of
elements, careful consultation with the bride determines the customized attention
given to each gown. If required, our seamstress will replaced missing beads,
sequins and buttons, as well as repair any blemishes.
****It is important that stains are not pretreated before they are sent to us
for cleaning
Q: If I don’t live in New York, can my gown be shipped
safely?
A: Yes! Catalina & Co. has a nation-wide relationship with UPS. Your
sales representative will find the most convenient UPS location nearest your
home or office and arrange the shipping for you. You simply bring your
gown in and UPS will pack and ship it according to our specifications. They
will provide a tracking number enabling you to locate your gown on any point
in its journey.
Q: Is my gown insured?
A: Yes! Your gown is insured for its full replacement
value from the moment you drop it off at UPS.
Q: Can I open the preservation box and examine my gown whenever I want?
A: Yes! Your gown will be packages in a museum quality now with a removable
lid. We encourage you open the box and examine the gown at least once
a year.
Q: Is there a warranty? Will my gown look the same
in 10 years?
A: Yes! Catalina & Co. precedes a 50 year warranty. If you should
store he gown properly (not in an attic or basement) it should remain exactly
as fresh and clean as it arrived after its service. However, if for
any reason new stains develop, you simple send the gown back and we will
re0serice the gown or spot clean the area in question.
Q: How are you different from your competitors?
A: There are other companies providing similar services,
but we stand out for two particular reasons:
Our prices are more affordable without a compromise in quality.
Our dedication to customer service and our fifty-year warranty offers
an unparalleled level of personalized service.
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