Superior customer care
It is important for Catalina & Co. to make our service as transparent and personable as possible. The cleaning and preservation of your gown begins with a simple phone call, and one of our sales representatives will walk you through the entire procedure on the phone. We are devoted to promptly addressing your questions or concerns throughout all stages of the cleaning process and guarantee to respond to your inquiries within 24 hours.

Fully insured shipping and handling
Our UPS account is accessible anywhere in the continental U.S. and your heirloom textiles will be insured for their full replacement value. Your sales representative will find the most convenient UPS location nearest your home or office and arrange the shipping for you. All you need to do is simply drop off your gown and it will be packed and shipped according to our specifications at no additional charge.

Three points of inspection
Once received, your gown goes through a series of three inspections. The initial inspection assesses visible stains (“hem-dirt” or wine) and non-visible stains (sweat , sugar, or rainwater). After the cleaning, our experienced seamstresses re-examine the gown in detail. During the final inspection, our fiber conservationist prepares and houses the restored gown in protective archival material appropriate for safe, long-term storage.

Safe Cleaning and Repair
Unlike traditional dry cleaners who often too aggressively pursue stains, Catalina & Co believes in a gentle approach. We use all organic solvents—no bleaches or harsh chemicals. Because each gown is exposed to a unique variety of elements, careful consultation with the bride determines the customized attention given to each gown. If required, our seamstress will replace missing beads, sequins and buttons, as well as repair any blemishes.

Archival preservation
Catalina & Co. uses the highest grade of textile archival materials ensuring safe, long-term storage. How a textile is handled, cleaned and stored can result in the difference between preserving your gown for decades or centuries. Ordinary brown corrugated boxes, most often used by conventional dry cleaners, are comprised of poor quality materials that can cause staining and fiber deterioration. Our boxes are made from polypropylene, a non-absorbent, inert material that is acid and lignin free. Together with our protective fabrics, these specialized materials act as buffers that neutralize harmful environmental elements.

Fifty-year warranty
We guarantee your gown is in the best condition possible for preservation and storage for fifty years. Our warranty covers any weakening, damage, and/or discoloration of the textile due to negligence on our end.

Our Cleaning and Preservation Process
Couture Wedding Gown Design
Couture Textile Cleaning and Preservation

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